Privacy Policy
We will never sell your personal data to anyone.
This Privacy Policy provides information about how SolarCleano processes and protects this data. SolarCleano considers data protection and privacy to be of paramount importance. We never sell personal data and we carry out all processing operations in strict compliance with the EU General Data Protection Regulation (“GDPR”). SolarCleano marketing records are used to provide better service to existing and potential customers.
What kind of Personal Data is processed and for what purpose?
Usage data by third parties
We use a select number of trusted external service providers for certain technical data analysis. These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the services offered and we contractually bind them to keep any information we share with them as confidential and to process Personal Data only according to our instructions.
When you visit our site, we store the website from which you visited us, the part of our site you visit, the date and duration of your visit, and information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit. We only capture and store a truncated version of your IP address. It is captured and stored in an anonymised format by suppressing the last octet, so your full IP address will never reach our servers and we will never have access to it.
We process this usage data to facilitate your access to our services (e.g. to adjust our services to the device you are using) and to recognise and stop any misuse. We also process usage data in an anonymised form for statistical purposes and to improve our site.
Cookies
SolarCleano uses cookies to process information including standard internet log information and details of the visitor’s behavioural patterns upon visiting our site. This is done to provide you with a better experience, and to facilitate the use of certain functions. For more information about the cookies we make use of, please visit Cookie Policy.
Contact with us via email
On our site, you have the opportunity to contact us to ask us questions, for example, via the contact form. We ask you for your contact information (e.g. name, company, email address, etc.). We use this data solely in connection with answering the queries we receive.
Newsletters
We may occasionally send you emailing newsletters about updates to our products, project references, and marketing material.
You may unsubscribe from receiving newsletters from us at any time. We may retain your personal data (in part or in whole) in order to meet any regulatory and reporting requirements for the time frames stipulated by law and in order to be able to address customer service issues. Any other personal data we would have been processing on your behalf would be deleted permanently within 30 calendar days.
Dealer area
When you sign up an account with SolarCleano, we may ask you to provide us with information such as your complete name and email address. As otherwise detailed in this Privacy Policy, we will solely process this information to provide you with the service you signed up for.
You may deactivate your SolarCleano account by sending an email to marketing@solarcleano.com. Following the termination of your account, we may retain your personal data (in part or in whole) in order to meet any regulatory and reporting requirements for the timeframes stipulated by law and in order to be able to address customer service issues. Any other personal data we would have been processing on your behalf would be deleted permanently within 30 calendar days.